All in pricing. Free islandwide delivery on all orders. Exclusions apply. Bulk Prices available.
We know that speed is critical for event managers and organisers. While our official lead time is a modest 7-9 working days from artwork approval to delivery, this timeline is designed to buffer against any unforeseen production or logistical hiccups. The reality is that most of our projects are completed and delivered in as little as 5-7 working days. The final lead time for your project will depend on its complexity and volume.
External Factors: While we strive to do our best to deliver within the timeframe or earlier, holiday periods or supply chain disruptions due to external factors may occasionally affect lead times.
There's no hiding! Our products are manufactured in China. We believe in being fully transparent about our supply chain so you know exactly where your product comes from. By partnering directly with our trusted specialist factory, we're able to deliver on our promise of providing a reasonable quality offering at a much more competitive price.
Please contact our team as soon as possible to discuss urgent requests. Depending on availability, we may be able to arrange expedited production and delivery for an additional charge.
Not necessarily. We use the "In Stock" label to show that a product is available to order. However, to keep our prices competitive, we don't hold physical stock in a local warehouse.
This means:
Custom-printed items are made on-demand.
Standard hardware is shipped from our manufacturing partner, checked locally before last-mile delivery.
This model allows us to cut warehousing costs and pass the savings to you. You'll always find a specific lead time on every product page to give you a clear delivery estimate.
Once artwork is approved by you and communicated to our production team, no further changes can be made without incurring a reprint fee. Changes or errors may also cause production and delivery delays. We are not liable for any printing errors or delays caused by user-supplied mistakes.
Yes, you can! Please contact us directly to discuss your specific requirements, and we will be happy to accommodate your custom needs.
Currently, we do not offer installation services. All products are designed for easy self-assembly with instructions provided. Please contact us if you require recommendations for professional installers.
Yes, we can provide formal quotations and official invoices for your orders. We accept purchase orders (POs) for larger or corporate clients as needed. However, we require full upfront payment before production begins, as we typically do not offer credit terms. Please contact us if you require specific payment arrangements.
drops.sg is a brand under the registered business of ZUL.SG (UEN: 53503528D), in Singapore but we are not GST registered; therefore, no GST is charged on our products and services.
We are currently not InvoiceNow-ready. However, we are registered on GeBIZ and Vendors@Gov. If you require alternative billing arrangements, please feel free to contact us and we will be happy to assist.
We offer several convenient payment options to make your purchase seamless:
PayNow: You can complete your transaction quickly and easily using PayNow.
Bank Transfer: We accept direct bank transfers. Please ensure you include your Order Number as the reference when making the transfer.
Debit/Credit Card: We accept all major debit and credit cards, including Visa, Mastercard, and American Express. (This payment option is processed securely through our online payment gateway - HitPay.)
We offer free* door-to-door local delivery within Singapore (Applicable to most products) including direct to event venues. Once we receive the products from our overseas factory, every order undergoes a thorough last-mile quality control (QC) inspection to ensure everything meets our high standards. This final check guarantees that your items are correct, complete, and ready for a seamless setup before they are delivered to you. Delivery lead times are then aligned with the production schedules as stated above.
Yes, if you are unable to receive the delivery personally, you may appoint someone else to receive it on your behalf. Please ensure they have the necessary details to accept the package.
Our final quality check is designed to ensure your order is perfect. However, in the rare and unforeseen circumstance of any damages, we ask that you please inspect your delivery upon arrival and notify us immediately. We will work with you to resolve the issue promptly.
