Local Delivery Service
- We offer free local delivery within Singapore on most orders.
- For small orders, your order will be sent via parcel delivery.
- Delivery is conducted directly to the address you provide during checkout, which includes event venues where applicable. Restrictions apply.
Delivery Exclusions
For operational and regulatory reasons, delivery services are not available to the following locations within Singapore:
- Jurong Island
- Pulau Ubin and other offshore islands
- Tuas (restricted zones)
- Army Camps and Restricted Areas
- Changi Airport (Airfreight Terminals, Cargo Complex, and Transit Lounges)
- Sentosa Island (please note that delivery to Sentosa may be arranged but will incur additional surcharges)
Although these areas are excluded from our standard delivery route, alternative arrangements may be possible on a case-by-case basis. Customers requiring delivery in these areas are encouraged to contact us before placing an order at [email protected] to discuss the possibility and conditions of delivery, including potential additional charges or lead times.
Delivery Days & Timing
- Standard deliveries are made during office hours on weekdays (Monday to Friday, 9:00 AM to 6:00 PM).
- Weekend and public holiday deliveries are available only upon request and subject to slot availability. Such deliveries must be arranged in advance by contacting us at [email protected].
- Weekend, public holiday, and expedited deliveries may incur additional surcharges depending on the service complexity and timing.
Expedited Delivery
Expedited or same-day delivery requests are subject to availability and must be requested and confirmed prior to order placement. Such services may carry additional fees and will depend on the destination and operational feasibility.
Delivery Process & Customer Responsibility
- Deliveries are made door-to-door, meaning our delivery personnel will bring your order to your specified door or main entrance.
- Please ensure that there is a responsible person at the delivery address to receive the order and provide any necessary directions.
- In the event of delivery failure due to incorrect or incomplete address information or if no one is available to receive the package, a re-delivery fee will apply.
- It is the customer’s responsibility to provide accurate contact and address details during checkout to avoid delays or additional charges.
Delivery Outside Singapore
Currently, we do not offer delivery outside of Singapore. We focus exclusively on serving customers within the country to ensure quality and reliability.
Self-Collection Policy
We are a 100% online store offering delivery-only service and do not provide any self-collection or pickup options at this time.
Customer Support & Contact
For any delivery-related inquiries, special requests, or to arrange delivery to excluded locations, please contact us. We recommend contacting us prior to placing your order if your delivery location falls within the excluded areas or if you require delivery on weekends, public holidays, or need expedited delivery.
